What are mooncakes?

Mooncakes are traditional Chinese pastries typically eaten during the Mid-Autumn Festival. They are round or square pastries filled with various sweet or savory fillings and often have ornate designs on the surface.

How can I place an order?

To place an order, simply browse our selection of mooncakes, select the ones you desire, and add them to your cart. Proceed to the checkout page, where you can provide your shipping and payment details to complete the order.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, and PAYNOW payment systems. You can choose your preferred payment option during the checkout process

Do you offer international shipping?

Yes, we offer international shipping to select countries. Drop us an email at sales@mooncakemarketplace.com to find out the shipping fee.

How long does delivery take?

Shipping times may vary depending on your location. We strive to process and ship orders within 7 business days. Once shipped, the estimated delivery time is typically 2 days for domestic orders and 7 days for international orders. Please note that these times are approximate and subject to external factors.

Can I track my order?

Yes, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier's tracking system.

What is your return policy?

We have a [X]-day return policy for unopened and unused mooncakes. If you are dissatisfied with your purchase, please contact our customer support within [X] days of receiving the order to initiate the return process. Please refer to our Returns and Refunds policy for more details.

Are your mooncakes suitable for dietary restrictions?

We offer a range of mooncake options, including those suitable for various dietary restrictions such as vegetarian, vegan, gluten-free, and nut-free. Please check the product descriptions or contact us for specific dietary information.

Do you offer bulk or wholesale discounts?

Yes, we provide bulk and wholesale discounts for larger orders. If you are interested in purchasing mooncakes in bulk, please reach out to our sales team at sales@mooncakemarketplace.com or fill out the inquiry form on our website.

How can I contact your customer support?

You can reach our customer support team by emailing us at sales@mooncakemarketplace.com or by filling out the contact form on our website. We strive to respond to inquiries within a day.